Privacy Policy
Last updated: 29 September 2026
HOUSE OF RICHMOND LIMITED ("we", "us", "our") operates this website. This page explains what personal data we collect, why, who we share it with, and your rights under UK data protection law. We are the "data controller" for the information described here.
Who we are
HOUSE OF RICHMOND LIMITED
Email: house_of_richmond@yahoo.com
What we collect
- Enquiries: if you use our contact form, or email or call us, we collect your name, email address, phone number, your event date, how you'd like us to contact you and anything you tell us in your message.
- Technical and security data: our hosting and security providers (Cloudflare) process your IP address and basic request data to deliver the site securely and prevent abuse.
We do not knowingly collect payment card details or sensitive personal data (such as health information). Please don't include sensitive information in free-text messages.
Why we use it and our legal basis
| What we do | Legal basis |
|---|---|
| Reply to your enquiry and provide the service you asked about | Legitimate interests, and steps taken at your request before a contract |
| Keep the site secure and working | Legitimate interests |
| Analytics and advertising cookies | Your consent |
| Marketing emails and texts | Your consent, or the "soft opt-in" where you are an existing customer. You can unsubscribe at any time. |
Cookies
Analytics and advertising cookies only load after you accept them. You can change your choice at any time using the "Cookie settings" link in the footer of every page. Cookies strictly necessary to run the site do not need consent. A full list is in our Cookie Policy.
Who we share it with
We do not sell your data. We share it only with providers who process it for us, under contract:
- Cloudflare (hosting, security and delivery)
- GoHighLevel (our CRM, forms and email)
We may also disclose data if the law requires it.
Transfers outside the UK
Some of these providers are based in, or store data in, the United States or other countries outside the UK. Where that happens we rely on an approved safeguard, such as the UK-US Data Bridge or the UK International Data Transfer Agreement or Addendum. You can ask us for details.
How long we keep it
- Enquiries and contact form submissions: 12 months after our last contact, unless you become a customer, in which case we keep records as long as the law or our business needs require.
- Server and security logs: kept by Cloudflare for short periods under its own retention policy.
Your rights
You have the right to:
- be told what data we hold about you and get a copy
- have inaccurate data corrected
- have your data deleted, in some circumstances
- restrict how we use your data, in some circumstances
- receive your data in a portable format, where we use it based on consent or a contract
- object to us using your data based on legitimate interests, or for direct marketing
- withdraw consent at any time (this doesn't affect what we did before)
To use any of these rights, email house_of_richmond@yahoo.com. We will reply within one month.
Complaints
If you are unhappy with how we've handled your data, please contact us first at house_of_richmond@yahoo.com so we can try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.